Shipping Information
Our Mail Order department is open Monday through Friday, 8 am – 5 pm MDT for taking and processing orders. We are closed on the weekends and on major holidays.
Our website provides shipping via two nationally recognized carriers, USPS and UPS. Shipping and insurance charges can be added to each invoice. If the package is lost without insurance it is the customer’s responsibility. Shipping cost is determined by weight, dimension, and destination, we charge the rates published by our carriers. However, our website provides shipping estimates based on the normal weight of the items. Since we sell many irregular items, your order’s actual shipping costs may vary slightly from the estimate you are given. If your order ends up costing more to ship than the estimate, you will be contacted with the new total before your items are shipped and your credit card is charged.
Thunderbird Jewelry’s shipping policy for new customers only, effective January 12, 2015
- Order(s) may be held 3-5 extra days for verification purposes to reduce our risk of fraudulent orders.
- Orders where the shipping address is different from billing address will not be shipped due verification purposes to reduce our risk of fraudulent orders.
- Contact phone number outside the billing address, city and state will not be shipped.
- New customer order(s) will not be shipped “expedited”; overnight, 2nd day or 3-day method.
If you have any questions, call our mail order department at 1-800-545-7998, Monday – Friday, 8 am – 5 pm (MDT). Closed Holidays and weekends.
A handling fee is added to every order, $5.00 for domestic and $7.50 for International orders. UPS will deliver only to street addresses, not post office boxes. There may be additional charges for some International orders.
Every effort is made to ship orders within 1-2 business days of receiving an order. Orders will be filled in the order we receive.
Estimated delivery times, once shipped, are shown below:
- UPS Ground estimated 5-10 business days delivery
- UPS Three Day estimated 3 business days delivery
- UPS 2nd Day estimated 2 business days delivery
- UPS overnight estimated 1 business day delivery
- USPS Ground Advantage estimated 2-5 business days delivery
- USPS Priority Mail estimated 2-3 business days delivery
- USPS Priority Mail Express estimated 1-2 business days delivery
- USPS Priority Mail International estimated 6-10 business days delivery
- USPS Priority Mail Express International 3-5 business days delivery
These are not guaranteed delivery times; holidays and unforeseen bad weather can lengthen the delivery time. All estimated days are business days and do not include the day the order is shipped out.
Insurance
Shipping insurance will be offered as an additional add-on in the checkout and cart. You may decline insurance, but Thunderbird Jewelry will not be responsible for lost or stolen packages.
Merchandise Returns
For your protection, ship all returns prepaid and insured. We will refund your postage if we shipped in error. Please package returns securely – we cannot be responsible for items returned in envelopes. We cannot accept collect or postage due to shipments and are not responsible for uninsured packages that are lost in transit. Once returned merchandise has been received and inspected at Thunderbird Jewelry, a credit will be applied or a replacement will be sent.
Errors, Damages, Shortages
Thunderbird Jewelry must be notified of items shipped in error, damaged merchandise or shortages within 5 days of receipt of shipment to establish a claim. If you receive a package that is visibly damaged, please notify us immediately and note the damage with a picture. Keep the original package and all packing material until further instructions.
Safety
Thunderbird Jewelry bears and accepts no responsibility for injury or damage which may result from the improper use of its products, or from a modified product or repair by others, or from abuse, or abnormal use.
Special Note
Thunderbird Jewelry is not liable for pictorial or typographical inaccuracies in any printed material. All product specifications, which include dimensions, are subject to change without notice. Prices shown are cash prices in U.S. dollars and are subject to change without notice. Shipping and Handling fees are also subject to change without notice. We reserve the right to limit quantities. Please note that orders processing is based on Mountain Daylight Time. All website orders placed will be processed and shipped within 1-2 regular business days. Thunderbird Jewelry is not liable and accepts no responsibility for delays caused by holidays, weather, other acts of God, or world events that cause delays in shipping transit time.
Website Disclaimer
All information on this website is subject to change without notice. We have made every effort to make this site helpful and accurate. However, due to the open nature of this website and the potential for errors in the storage and transmission of digital information, Thunderbird Jewelry does not guarantee the accuracy of information obtained from this website.
Special or High Dollar Orders
Thunderbird Jewelry reserves the right to ship large value orders only to the billing address of the credit card. Orders that require special product packaging may cause delays in processing and shipment time, and are subject to special handling fees.